Return Policy - Hellhound Garage
At Hellhound Garage, we want you to be fully satisfied with your purchase. If you need to return an item, please contact us within 14 days of receiving your order.
Return Conditions:
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If the return is not due to an error on our part, the purchaser will be responsible for the cost of return shipping.
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If you received free shipping on your order (e.g., for items like a Front Runner Roof Rack), the original shipping cost paid by Hellhound Garage or our vendor will be deducted from your refund.
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Returned items must be in new, unused, and re-sellable condition. If the product is not in acceptable condition, we may deduct a repackaging, restocking, or damage fee from your refund. We recommend carefully repackaging items to prevent damage during return shipping.
Damaged Shipments or Missing Parts:
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If your order arrives damaged or with missing parts, please keep all original packaging, including the boxes, packing materials, and packing slips. This will be necessary for filing an insurance claim with the shipping carrier.
Incorrect Parts:
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It is the responsibility of the customer to immediately verify that all parts received are correct. Hellhound Garage will not be held responsible for the installation of incorrect parts. If you believe there is an error with your order, please contact us right away.
Unacceptable Returns:
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Hellhound Garage reserves the right to return any unacceptable products back to the sender.